Everything about how your order reaches you: when we pack it, how long it takes, what it costs and what happens if something goes wrong.

Orders are packed and handed to our courier within 1–2 working days of being confirmed. Orders placed on a Sunday or a public holiday are picked up on the next working day.

As soon as your order is on its way we send you a tracking link, and you can follow it at any time on our Track Order page using your order number and the email or phone number you ordered with.

Once dispatched, most orders arrive within 3–7 working days, depending on where you are. Remote pin codes can take a little longer.

These are estimates from our courier, not guarantees. Weather, local disruption and delivery backlogs can add time, and we will tell you if we know your order is delayed.

Delivery is free on orders above ₹999. Below that, the charge is calculated at checkout from your pin code and shown before you pay — you will never be charged more than the total you agreed to.

We deliver wherever our courier operates. Enter your pin code at checkout and we will confirm straight away whether we can reach you, and whether cash on delivery is available there.

If we cannot deliver to your pin code yet, please get in touch — we may still be able to arrange something.

If your order is delayed well beyond the estimate, arrives damaged, or does not arrive at all, contact us with your order number and we will chase our courier and sort it out. Please tell us within 48 hours of a damaged delivery, and send a photo if you can — it helps us put it right and refund you faster.

If an order comes back to us because nobody was available or the address was incomplete, we will contact you to arrange another attempt.